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  • Order my Breast Pump | Reliable Maternity

    Ready to order your pump? We're here to help. About Order your pump We do not take online payments, choose an option below for processing. When you supply your insurance information, we will check your insurance coverage, collect and submit all required documents on your behalf. Process through insurance Private pay purchase Once you have submitted the form, one of our specialists will reach out to you to complete your order. We can help you select the best pump for your lifestyle. 1504 Boston Providence Turnpike, Suite 7B Norwood, MA 02062 (888) 235-8355 customercare@reliablerematernity.com Open Monday – Friday 8:30 a.m. – 5:00 p.m

  • Terms of Service | Reliable Maternity

    Terms of Service About Terms of Service Reliable Respiratory dba Reliable Maternity Customer Agreement and Information Customer Agreement: Terms of Agreement and Medical Consent. Customer acknowledges receipt of all equipment and/or supplies listed on this delivery ticket, that he or she is under the care of his or her attending physician, and that Reliable Maternity/Reliable Respiratory shall not be liable for any act or omission undertaken at the direction or under the instruction of said physician. Medical Information Authorization. Customer authorizes any holder of medical information relating to said Customer to release to Reliable Respiratory any record pertaining to his or her medical history, services rendered, or treatment. Customer authorizes Reliable Respiratory to release Customer’s medical information to appropriate accreditation and insurance company personnel and other health care related organizations. Assignment of Insurance Benefits. Customer authorizes any and all Medicare or other insurance benefits to be paid directly to Reliable Respiratory for any services or equipment furnished to Customer by Reliable Respiratory. Acknowledgments: Customer understands that certain equipment, supplies, and/or services may not be covered by his or her insurance company and may also be subject to a copay and/or a deductible. Any amounts not paid or covered by Customer’s insurance company will become Customer’s personal financial responsibility, for which Reliable Respiratory may charge Customer’s credit card on file. The individual accepting delivery and/or any other person responsible for using or caring for any equipment and/or supplies has been thoroughly trained on the use, care and safety of the above equipment and/or supplies and has adequately re-demonstrated all procedures. Reliable Respiratory shall not be liable for any acts or omissions of any Customer or other person in relation to the use of such equipment and/or supplies which violate these procedures. Customer acknowledges receipt of the Client Bill of Rights and Responsibilities, Notice of Privacy Practices, Equipment Owner’s Manual, and information regarding Medicare covered items under warranty. Default. In the event that any invoice which is the financial responsibility of the Customer is not paid for a period of fourteen (14) days or more after becoming due, Reliable Respiratory may take action against the Customer to collect any amounts owed to it, including charging Customer’s credit card on file, without any further notice to Customer. Reliable Respiratory may require Customer to return any equipment in its possession until such outstanding amounts are paid in full. Governing Law. Any agreement between Reliable Respiratory and Customer shall be governed by the laws of the Commonwealth of Massachusetts, without application of its conflicts of laws principles. Severability. Should any part of these Terms and Conditions, for any reason, be declared invalid or unenforceable, the invalidity or unenforceability of the particular provision shall not affect the other provisions, and these Terms and Conditions shall be construed in all respects as if such invalid or unenforceable provision had not been contained herein. I give permission for Reliable Respiratory, Inc. to use email in order to communicate with all relevant people involved in my diagnosis and treatment. Retu rns and Refund Policy Breast Pumps are a personal hygiene product and as a result cannot be returned or exchanged if the box seal has been broken. If your pump is not performing as anticipated/expected, we recommend and encourage you to call the Breast Pump manufacturer for assistance. All special order items are final sale. To make a return Message us through our contact form or give us a call at (888) 235-8355 and request a return. We will provide you with an RMA number; write this RMA number on the outside of the packaging you are using for your return, and include any documents associated with your order inside. Ship your return to 1502 Boston Providence Turnpike, Suite 10, Norwood, MA 02062. Ensure that your return is received at our facility within 30-days of the original delivery date. You are responsible for return shipping costs, including any shipping insurance purchased at your own discretion. We may provide a shipping label to you in certain circumstances, but this is not an acceptance of liability on behalf of Reliable Respiratory for any returns that are stolen, damaged, or lost in transit. Insurance coverage will not be included with any complementary return label. When shipping your return, you should select a shipment option that provides a delivery confirmation, so you can be sure that the package has reached our facility. Any refunds we issue will be based on the product received by our returns department. We will not offer a refund if we do not receive a product, or if the product is damaged or lost in transit. All returns will typically be processed within 48 hours of arriving at our facility. Any refunded amount will be credited to the original payment method. Shipping charges will not be refunded. Exchanges If you would like to make an exchange, please process a return for the original item, and place a new order for the product you would like. Separating these transactions allows for better tracking and management of your orders. Processing Errors If a processing error on our part necessitates a return or exchange, we will cover all costs associated with shipping, and we will do everything in our power to ensure that you are satisfied with purchase. Please contact one of our representatives via phone or through our Order Support form in order to process a return of this type. Warranty Claims We stand behind every product we sell. If you ever run into an issue with one of our products, give us a call and we’ll make it right. If we can’t resolve your issue with basic troubleshooting, we will process an exchange for your product or initiate a warranty claim on your behalf with the manufacturer of the product. Warranty claims are made at our sole discretion and are subject to terms and conditions. Shipping At Reliable Maternity, we endeavor to ship every order the day that it is received. Usually, orders that are placed prior to 11:00am EST will ship the same day. If your order requires expedited shipping, please call us at (888) 235-8355 so that we can find a solution that meets your needs. Orders are processed Monday through Friday. We do not fulfill orders on the following holidays: New Year's Day 4th of July Martin Luther King Jr. Day Labor Day President's Day Thanksgiving and the day after Thanksgiving Memorial Day Christmas We do not fulfill orders to resale companies, and we reserve the right to cancel your order if we believe that you are buying on behalf of a re-seller. SHIPPING OPTIONS Reliable Maternity ships nationwide across the United States Free Standard Shipping Via Standard Shipping, your order should reach you within 4-7 business days of leaving our facility. 2-Day Shipping 2-Day Expedited Shipping is available for a flat fee of $25 on select orders. Priority Next Weekday Day Shipping Priority Next Weekday Shipping is available for a flat fee of $50 on select orders. POST-ORDER PROCESS We may contact you after your order has been placed in order to verify prescription information and to provide you with updates on your order. For this reason, please ensure that your contact information is accurate when placing your orders and when submitting any prescription information. Errors in contact information on the prescription upload form may lead to increases in processing time. Once your order is received, an order confirmation will be sent to your email address on record. This email simply constitutes a confirmation that your order has been received. It does not represent an offer to sell. We reserve the right to accept or decline your order for at any time and for any reason. If we cancel an order after you have already been billed, your account will quickly be refunded the amount billed. For most orders, you will receive a tracking number via email that you can use to track your order through the respective carrier’s website. You will also receive a shipment notification email when the order is picked up by the carrier from our facility. For more precise information regarding your order, or if you have any questions or concerns, please contact us by phone at (888) 235-8355 or through our contact form. High value orders ($250+) will require a signature upon delivery. For most orders, all items will ship at the same time. If any items are unable to be shipped at that time, the available items will be shipped first, followed by the remainder of the order as the items become available. Reliable Maternity/Reliable Respiratory is not responsible for any events that occur after the order leaves our facility, including late deliveries and/or any damage associated with the delivery of your order. MAKING CHANGES TO AN ORDER Once an order has been placed on our site, the fulfillment process begins immediately. If you need to cancel or correct an order, please call us as soon as possible at (888) 235-8355 or message us through our contact form. If an order has already been fulfilled, you will need to follow our standard return and exchange policies.

  • Falmouth Road Race | Reliable Maternity

    Official sponsor of the Falmouth Road Race and attended the pre-race exhibition. Back Falmouth Road Race August 21, 2022 This past August we participated in the Falmouth Road Race as an Official Sponsor. We had a great time getting to meet and speak with so many runners at the expo pre-race day. We were also able to raffle off a lactation care kit. Some of our teammates even jumped in and ran. We had a great time and we hope to be back in 2023! Learn More gallery

  • Past Events | Reliable Maternity

    Articles and blogs featuring Reliable Maternity and the work that we are doing to support mothers in New England. View Our Past Events Boston Children's Corporate Cup July 2023 Learn More Boston Children's Yoga Reaches Out April 2023 Learn More Falmouth Road Race August 2022 Learn More Boston Children's Eversource Walk June 2022 Learn More Event Spotlights Back to all events

  • Contact | Reliable Maternity

    Get in touch with us! Reach out to us using email, phone, or by sending us a message. We'd love to hear from you. Let's get in touch Reach out to us! 1504 Boston Providence Turnpike, Suite 7B Norwood, MA 02062 Call: (888) 235-8355 Fax: (781) 987 8206 Email: customercare@reliablerematernity.com Open Monday – Friday | 8:30 a.m. – 5:00 p.m Reliable Maternity & Reliable Respiratory Locations C o rp ora te He adquarters & Breastmilk Depot Drop Of f Site Norwood, MA 1504 Boston Providence Tpke Norwood, MA 02062 (781) 551-3335 Hours of Operation By Appointment Only Merrimack, NH 416 Daniel Webster Highway, Suite T, Merrimack, NH 03 054 South Portland, ME 144 Thadeus Street, South Portland, ME 04106 South Windsor, CT 345 Nutmeg Road South, Suite A-2, South Windsor, CT 06074 Shrewsbury, MA 415 Boston Turnpike, Suite 208A, Shrewsbury, MA 01545 Woburn, MA 800 West Cummings Park, Suite 4600, Woburn, MA 01801 Warwick, RI 400 Warwick Avenue, Units 3&4, Warwick, RI 02888 White River Junction, VT 222 Holiday Drive, Suite 8, White River Junction, VT 0500 1 Williston, VT 183 Commerce Street, Williston, VT 05495

  • Who We Are | Reliable Maternity

    Meet the Reliable Maternity team and the Reliable family of healthcare solutions. Learn about our mission to support women and moms. who we are About the Reliable family our story Reliable Maternity is a part of the Reliable family of healthcare solutions. We are dedicated to providing excellent service and top-of-the-line equipment for all new parents. Our mission is to empower, educate, and support parents throughout their breastfeeding journey and beyond by offering lactation counseling, educational resources, support for breastmilk donations, and more. Based in Norwood, MA, we are one of the leading independently-owned providers of specialty medical equipment and home respiratory supplies in the United States. We service all of New England with knowledgeable specialists to provide advice and support directly to our patients. our values Empower We want to supply parents with the tools and knowledge they need to feel in-charge of their breastfeeding journey. Educate We are determined to inform and provide resources to parents so that they can take control of their overall health and wellness. Support We want to continue to build a community of parents who are there to support each other and lean on one another. our customer care team LISA Director of Health and Wellness and Certified Lactation Counselor Mom of five • Therapy Dog Handler • Runner • Ocean Lover • Women's Health & Fitness Enthusiast HANNAH Operations Manager and Certified Lactation Counselor Mom of two • Rescue-dog Mom • NE Patriots Superfan • Passionate Home Cook • Chocolate Lover YULIYA Human Resources Director Mom of one • Cat Lover • Chocolate Superfan • Beach Lover • Amateur Chef MOLLY Human Resources Manager Sister • Aunt • Reality TV Superfan • Wannabe Professional Organizer • Chocolate Obsessed EMMA Project Specialist and Design Team Sister • World Traveler • Active Living Enthusiast • Matcha Lover • Mental Health Advocate SHONDA Human Resources Coordinator New England Native • Foodie • Shoe Lover • Proud Owner of 2 Stray Cats • Avid Reader SHELLY Project Specialist Mom of one • Animal Lover • Gamer • Coffee Superfan • Martial Arts Enthusiast SARA Design Lead Sister • Athlete • Foodie • Passionate About Optimizing Women's Health explore See how we're getting involved Learn more about how we are getting involved in the community with some amazing organizations! Click Here Explore our resources Check out our thoughtfully designed resources for patients and healthcare providers. Click Here Meet the Reliable Family of Healthcare Solutions Reliable Diabetes Care Reliable Respiratory Reliable Urology Care

  • FAQ's | Reliable Maternity

    Frequently Asked Questions Do I really need a pump? Only you can decide that. Everyone's situation is unique, so it is important to evaluate your lifestyle and needs. Will you be going out or working outside of your home after the baby is born? If yes, and you are planning on continuing to breast feed, then a pump would be a must-have. This is because it will allow you to prevent painful engorgement and maintain your supply to meet your baby's needs. Pumps can also be helpful to maintain your supply, Sometimes your baby may not nurse, or you may be dealing with an illness or medication that isn't safe for breastfeeding. How do I know which pump is right for me? There is no "wrong" answer. While there is no such thing as a "one size fits all" pump, there are several pumps available that will accommodate your needs. With that being said, there are still some things you will want to consider to help determine what is right for you. Here are some questions to ask yourself (the order of importance depends on your lifestyle and needs): Your needs and lifestyle - Will you need portability? Is discreet pumping needed? Loudness - Does the noise level matter? Pumps are generally quiet, but some are quieter than others. Price point - what is the maximum you wish to spend? Which pumps will your insurance cover? Comfort - Breasts come in all shapes and sizes. What is comfortable for some is not for others. Does the pump you like offer a variety of flange sizes? Time - How much time will you have for your pumping sessions? How long you breastfeed and pump depends on your unique situation. Strength and Variability - While all pumps serve the same function, many pumps offer a variety of settings to assist with speed, comfort, and ease of use. When do I start pumping? This will vary depending on the situation, but it is recommended to wait until you and the baby have become comfortable with breast feeding (often around four weeks old). If your baby is having trouble with breastfeeding, is in the NICU, or you wish to pump exclusively, then there is no need to wait. Ultimately, it will depend on what is best for you and your baby. Will it hurt? You may feel a little uncomfortable when starting out (about 10-15 seconds) as your nipples start to stretch, but pumping should not hurt. You may experience some tenderness of the nipple especially as your milk releases (or "let's down"). If you experience pain you should pause, check to make sure the sizing is correct and try a lower setting. If the pain continues, it is best to reach out for a consult. Someone gave me their pump, is it okay to use? Bacteria and viruses from the previous owner could get trapped inside the pump. This could be potentially hazardous to your baby's health, even with repeated sterilization. The only pumps that can be shared safely are those labeled "Hospital Grade Multi User." For these pumps each user needs their own sterile kit which contains tubing and collection bottles. We do not recommend borrowing or using someone else's personal pump, unless it is still sealed in its original packaging. How do I clean my breast pump? It is best to wash all parts that encounter breast milk in warm water and dish soap. You will also want to make sure these parts are sterilized for use, please refer to the manufacturer's guide for the best procedure. Remember it is best to replace tubing and flanges every few months to avoid breakdown. A clean breast pump means safe breast milk, so it's best to try to develop a routine for keeping it clean. Do I need a prescription? A prescription is only needed if you want to proceed through insurance. If you wish to pay out-of-pocket, no prescription is necessary. Can I use my FSA/HSA to pay? Yes, you can! When will I receive my pump? Can I pick it up? At Reliable Maternity, we endeavor to ship every order the day that it is received. Usually, orders that are placed prior to 11:00am EST will ship the same day. If your order requires expedited shipping, please call us at (866) 551-3335 so that we can find a solution that meets your needs. Orders are processed Monday through Friday. We do not fulfill orders on the following holidays: New Year's Day 4th of July Martin Luther King Jr. Day Labor Day President's Day Thanksgiving and the day after Thanksgiving Memorial Day Christmas We do not fulfill orders to resale companies, and we reserve the right to cancel your order if we believe that you are buying on behalf of a re-seller. Shipping Options Free Standard Shipping - Via Standard Shipping, your order should reach you within 4-7 business days of leaving our facility 2-Day Shipping - 2-Day Expedited Shipping is available for a flat fee of $25 on select orders Priority Next Weekday Shipping - Priority Next Weekday Shipping is available for a flat fee of $50 on select orders High value orders ($250+) will require a signature upon delivery How do I know what size flange I need? Let's be real, size does matter. There are a wide range of flange sizes, but most breast pumps only come with one or two "starter sizes". You may in fact need a smaller or bigger size to start, and for some, you may need a different size for each side. Having the correct size is important for a comfortable experience. Keep in mind that your size may change once your baby is born and you begin your breastfeeding and pumping journey. The flange will create a seal around the areola. The nipple should be able to move freely within the tube. Each pump offers slightly different sizing, so it is best to check the manufacturer's site to determine the proper size. If they don't offer the size you need you will want to look for one that can accommodate. Finding the right size and accessories can take some trial and error, but rest assured our team at Reliable is here to help! When do I need more supplies? Breast pumps and supplies wear over time. The amount of time you spend pumping can affect this, but the recommendation is to replace your pump supplies every 90 days. This includes flanges, tubing, and collection bottles. Not all supplies wear at the same time so you may need to replace some more than others. Watch for: Stretching: You may notice your tubing has thin spots or is starting to split Buildup: No matter how much you clean and sanitize, you will start to see evidence of bacteria buildup or residue, especially in the hard-to-reach areas like tubing Decline in pump function: As your parts wear down, you may find they don't fit together as snugly as before, creating leaks and a decline in suction

  • Healthcare Providers | Reliable Maternity

    Find prescription forms and additional information for healthcare providers looking to refer patients to Reliable Maternity. Healthcare Providers Scroll below to download the prescription form for your patients Healthcare Providers Download the Reliable Maternity prescription form below. Please print, complete it for your patient, and then sign and fax it to 781-987-8206 . One of our team members will be in touch with your patient to help them find a breast pump that is best for them. Download Standard Prescription Download Mass Health Prescription

  • Copy of Past Events | Reliable Maternity

    Articles and blogs featuring Reliable Maternity and the work that we are doing to support mothers in New England. DRAFT View Our Past Events Event Spotlights Back to all events

  • Boston 10k for Women | Reliable Maternity

    Official breast pump partner and event sponsor at the Boston 10k for Women. Learn more about the event! Back Boston 10k for Women October 8, 2022 In October we participated as the Official Breast Pump Partner for the Boston 10k Women. We were grateful to offer the race's first lactation station that acted as a safe space providing privacy and comfort for lactating individuals to pump or breastfeed pre, during, or post race. We were also able to raffle off a lactation care kit. We had a wonderful time meeting so many individuals and working with Conventures, Inc. to make this happen. Even some of our teammates got to participate in the race! We look forward to coming back in 2023. Learn More View more Official Press Release Social Announcement gallery

  • Events | Reliable Maternity

    Explore local events that Reliable Maternity has sponsored or participated in and find a list of future events that Reliable Maternity will be a part of in 2023. Join us in the community Upcoming Events Past Events Learn about some of our past events! Drool Baby Expo March 2023 Learn More Breastmilk Depot Opening December 2022 Learn More Boston 10k for Women October 2022 Learn More Upcoming Events Boston 10k for Women Saturday, October 12, 2024 - Boston Common; Boston, MA Learn More

  • Mothers' Milk Depot Grand Opening | Reliable Maternity

    We partnered with Mothers' Milk Bank Northeast to open the first milk depot in Norwood, MA Back Mothers' Milk Bank Depot Grand Opening December 7, 2022 We are so grateful to be working with Mothers' Milk Bank Northeast to open the first Milk Depot in Norwood. We hosted a grand opening at our office in Norwood, MA to celebrate the official opening of the milk depot. We were joined by teammates and volunteers from Mothers' Milk Bank Northeast, Moving Violations Motorcycle Club Boston (Bikers for Babies), and members of our Reliable team! We were honored to welcome our first milk donor and her son to kick start the depot. Learn More View more Official Press Release Mothers' Milk Bank Blog Post on Depot Opening gallery

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